North Dakota Long Term Care Summer Administrator's Conference, July 23-26, 2019 at Chase on the Lake in Walker, MN.

Coaching Professionalism – A Leaders’ Guide

Organizational and individual professionalism impacts resident trust, safety, quality of care and satisfaction. Professionalism can also impact an organization’s reputation, market share, employee satisfaction, recruitment, retention and engagement. Professionalism can be fostered and developed and should be considered a core competency for trusted healthcare delivery. Human Resource leaders are instrumental in supporting a professional culture beginning with the hiring process.

This presentation will examine the impact of cultural intelligence and culture of respect on professionalism and employee engagement.  Strategies for recruitment and retention of professional employees will be discussed including key factors contributing to the retention of an engaged workforce. Lastly, we will discuss the legal risks associated with confronting, or not confronting,   employees about their unprofessional behavior.

Objectives

  • Define the impact of cultural intelligence in the workplace

  • Identify how organizational professionalism fosters professionalism of the healthcare team

  • Describe strategies to enhance employee engagement

  • Recognize legal risks associated with confronting employees about their unprofessional behavior and identify strategies for minimizing such risk.

Speaker Bios

Cynthia (Cyndi) Siders, RN, MSN, DFASHRM, CPHRM, CPPS

Cyndi is an Executive HealthCare Consultant with Vaaler Insurance.  She has more than 30 years of healthcare, administrative and insurance experience, 25 of those focused-on risk management and patient/resident safety.  Cyndi provides customized risk management and patient safety professional consultation and strategic support, coaching, mentoring and education for healthcare organizations and health systems; risk management, insurance and claims management companies and insurance agencies. She is a registered nurse with a master’s degree in nursing and holds certifications in healthcare risk management, patient safety and TeamSTEPPS®. Cyndi is a national author and speaker on a variety of risk management and patient/resident safety topics.

Megan Flom, RN, J.D.

Megan Flom is an attorney with the Law Office of Camrud, Maddock, Olson, & Larson, Ltd, in Grand Forks. She is a native of Fargo, North Dakota. Megan received her Bachelors of Science in Nursing and her Juris Doctorate with Honors from the University of North Dakota. Megan's practice consists primarily of health care law, medical malpractice defense litigation, nursing home debt collection, and employment law.

 

North Dakota Long Term Care Fall Conference, September 16-19 Fargo

Developing the Charge Nurse Leader

Are your charge nurses prepared to lead the way when faced with challenging events, residents, staff and family members?  The ability to critically think, prioritize, thoughtfully delegate and manage emergencies are core competencies of effective leadership.

This presentation will address strategies for building a team of situationally aware supervisors, shift leaders and charge nurses.  Topics will include resident and family “messaging” when faced with difficult questions and unplanned situations; mentoring a new team member, coaching the under-performing team member, critical thinking as a daily work practice, and communication strategies to optimize team performance and resident safety. Illustrated case scenarios and facilitated discussion will be incorporated throughout the session.

Objectives

  • Define critical thinking and situational awareness as part of a culture of safety.

  • Outline charge nurse, supervisor and shift leader core competencies that support optimal team performance.

  • Summarize communication and conflict resolution skills that support timely recognition, response and resolution for identified issues.

Speaker Bios

 Cynthia (Cyndi) Siders, RN, MSN, DFASHRM, CPHRM, CPPS

Cyndi is an Executive HealthCare Consultant with Vaaler Insurance.  She has more than 30 years of healthcare, administrative and insurance experience, 25 of those focused-on risk management and patient/resident safety.  Cyndi provides customized risk management and patient safety professional consultation and strategic support, coaching, mentoring and education for healthcare organizations and health systems; risk management, insurance and claims management companies and insurance agencies. She is a registered nurse with a master’s degree in nursing and holds certifications in healthcare risk management, patient safety and TeamSTEPPS®. Cyndi is a national author and speaker on a variety of risk management and patient/resident safety topics.

South Dakota HealthCare Association,  September 24-26 Sioux Falls, South Dakota 

Service Excellence – An Organizational Culture

Professional, courteous, informed care team members that are engaged, passionate and proactive in meeting the needs of residents and family members… and that smile, have a sense of humor, are compassionate and empathetic and live the values of the organization every day are the team members that bring service excellence to life.  Organizational culture drives service excellence. Residents and family members are looking for an equal rationale and emotional value from their senior care experience; and they have choices in choosing the right organization.

This presentation will address strategies for hiring socially skilled staff, setting expectations for daily service delivery, recognizing your service excellence stars and mentoring staff that are not meeting service excellence expectations. Strategies for messaging the good news, the not so good news, bad news, challenging questions, and managing complaints effectively will be discussed.  Illustrated case scenarios and facilitated discussion will be incorporated throughout the session.

  • Define a culture of customer service and service excellence.

  • Describe strategies for understanding and managing resident and family expectations through resident-centered care delivery.

  • Summarize proactive and action-driven messaging and complaint management.

Speaker Bios

 Cynthia (Cyndi) Siders, RN, MSN, DFASHRM, CPHRM, CPPS

Cyndi is an Executive HealthCare Consultant with Vaaler Insurance.  She has more than 30 years of healthcare, administrative and insurance experience, 25 of those focused-on risk management and patient/resident safety.  Cyndi provides customized risk management and patient safety professional consultation and strategic support, coaching, mentoring and education for healthcare organizations and health systems; risk management, insurance and claims management companies and insurance agencies. She is a registered nurse with a master’s degree in nursing and holds certifications in healthcare risk management, patient safety and TeamSTEPPS®. Cyndi is a national author and speaker on a variety of risk management and patient/resident safety topics.

 

 North Dakota Hospital Association, October 1-3, Fargo, ND

Creating a Culture of situational awareness and critical thinking

Is your culture designed to support patient safety, employee safety and ongoing safety conversations as part of daily operations and clinical care? Are your leaders, managers and designated shift supervisors prepared to lead the way when faced with challenging events, patients, staff and family members?  The ability to critically think, prioritize, thoughtfully delegate and support situational awareness of a team are core competencies of effective leadership.

This presentation will address strategies for building a team of situationally aware managers, supervisors, shift leaders and charge nurses.  Topics will include a team model for situational awareness, concurrent risk and safety identification, critical thinking as a daily work practice, communication strategies to optimize team performance and patient, family and staff “messaging” when faced with difficult questions and unplanned situations. Illustrated case scenarios and facilitated discussion will be incorporated throughout the session.

Objectives

  • Define critical thinking and situational awareness as part of a culture of safety.

  • Outline charge nurse, supervisor and shift leader core competencies that support optimal team performance.

  • Summarize communication and conflict resolution skills that support timely recognition, response and resolution for identified issues.

Speaker Bios

 Cynthia (Cyndi) Siders, RN, MSN, DFASHRM, CPHRM, CPPS

Cyndi is an Executive HealthCare Consultant with Vaaler Insurance.  She has more than 30 years of healthcare, administrative and insurance experience, 25 of those focused-on risk management and patient/resident safety.  Cyndi provides customized risk management and patient safety professional consultation and strategic support, coaching, mentoring and education for healthcare organizations and health systems; risk management, insurance and claims management companies and insurance agencies. She is a registered nurse with a master’s degree in nursing and holds certifications in healthcare risk management, patient safety and TeamSTEPPS®. Cyndi is a national author and speaker on a variety of risk management and patient/resident safety topics.