Document that the resident (as appropriate) and the family (as appropriate) were provided information about the event and the resident plan of care post-event.
When communicating information about the adverse event, provide known facts. Do not guess about probable causes. Avoid assumptions, opinions or accusations about the care and treatment. Do not blame or criticize the resident, family, other care team members, the facility, or other healthcare organizations. Provide follow-up information, as appropriate, when additional details are known.
Most, if not all families want to know that you take adverse events seriously and are committed to improving any identified quality issues.