Clinical Risk Services

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A Gun Shot Is Heard… Preparing for an Active Shooter

Mary has worked in your dietary department for the past seven months. She is known to be quiet and reserved with a warm and caring personality. Today Mary comes to work with significant bruising on the right side of her face and she has a black eye.
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Charting Practices to Reduce Documentation Risk

Mr. George Johnson is an active octogenarian that lives in assisted living with his wife. George’s wife has severe arthritis and she has limited mobility.

George loves to socialize and is frequently seen walking the halls visiting with staff, family members, and residents. George is mentally alert and enjoys completing the daily tabloid crossword puzzle and frequently shares current events from the news.

One-day George’s wife calls for help and George is found lying on the floor of the shower. He has a large gash above his right temple that is bleeding and he is complaining of significant pain on the right side of his chest. George is confused and doesn’t recall what happened.
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The Holiday Experience

Mrs. Mary Peterson, fell at home in October while attempting to get out of her bathtub. She fell sideways and fractured her hip. She was hospitalized for surgery, transferred to a rehab unit for a short stay, and then was admitted to your facility for continued rehabilitation. Mrs. Peterson’s goal was to return home to her townhome by the holidays or at least be able to live with her daughter for a few weeks before returning home. Mary’s recovery has not gone as she intended and she has not progressed in therapy to the point of being able to return home. Her daughter works during the day and there would be no one to assist Mary while she is away. Additionally, Mary’s daughter lives four hours away and she has children and grandchildren that will be visiting for the holidays.
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Negativity at Work – An Emotional Drain

Rachel, a recently graduated nurse that was excited to pursue her dream of caring for the
elderly, was hired six months ago. Rachel’s grandmother had lived with her family for many
years while Rachel was growing up. Rachel loved hearing the life stories from her grandmother
and her grandmother’s friends when they visited. Rachel was determined at a rather early age
that she would become a nurse and care for people in their senior years.
Print a PDF version: Negativity at Work

The Emotional Value of Healthcare

Judy, 75-years-old, has recently moved into your assisted living facility. She was diagnosed with stage four lung cancer two months ago. Judy has chosen a board-certified oncologist and is very pleased with his knowledge about her medical history and available treatment options. Judy mentions that while her oncologist is always professional, she doesn’t feel a personal connection with him and he “NEVER” smiles. Print a PDF version: The Emotional Value of Healthcare HCIS July 2017

Building Your Resident Safety Net

Mrs. Sally Smith, an active 83-year-old, had a mild stroke in January. Her right side was affected as well as her speech. Sally has been in rehab for the past two weeks, and while she is improving, she is still very weak. Sally tells you on admission that she is excited about the possibility of returning home as soon as possible. Her son and daughter have expressed to you, in private, that they are concerned about Sally’s ability to continue to live alone.
Print a PDF version: Building Your Resident Safety Net
Print your free posters: Safety Net Poster & Administration Poster

Transportation Safety

Mr. George Adams has lived in his senior living community for the past two years. George has multiple sclerosis and spends a good portion of each day in his wheelchair.

George is an enthusiastic participant in social events and facility sponsored activities. One of his favorite activities is attending worship services on Sunday mornings. George has attended the same church for the past 40 years.
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Preventing High-Risk Slip and Fall Injuries

Mrs. Helga Olson and her son John request an appointment for a tour of your Independent Living/Assisted Living facility. Helga arrives holding on to her son’s arm. She appears to have some pain while walking. Helga has a large bruise on her right cheek and right arm. She tells you proudly that she has just celebrated her 83 birthday. She also tells you that she has lived in her current home for 46 years. Her husband died three years ago and she has been living alone since his death.
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Social Media – Rights, Rules, and Regulations

Ms. Sally Smith, 88 years young, is participating in a manicure and nail polishing activity at your facility. She comments that she would like clear polish only because her hands show many years of wear and she does not want to draw attention to her age. The team member asks Sally about some of the memories that she has had that involve the work of her hands. Sally smiles and shares stories about her children and grandchildren and the hard times and good times. In the end, Sally chooses a bright red polish for her nails.
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Resident Sexuality – Rights, Protection and Privacy

Mrs. Mary Thompson, 84 years old, is currently receiving medical care for her Alzheimer’s disease, hypertension and osteoarthritis. Her 85-year-old husband George is in relatively good health and has been caring for Mary, their two basset hounds – Lucy and Charlie, and their home. Mary has started to go on walks (wander) during the day while George is taking care of the yard or home and a couple of times at night. She has had significant difficulty finding her way home and a few times the police have been called for assistance.
Print a PDF version: Resident Sexuality — Rights, Protection and Privacy

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